FAQ

The Fill-Out app helps you simplify your paperwork.
Here you can find answers to the most common questions about the app.
Account

You can create an account in one of the following ways at the welcome screen:
  1. Continue with Apple or Google
    Tap “Continue with Apple” or “Continue with Google” to sign up quickly using your existing Google or Apple account. No additional setup is required.
  2. Sign up with email
    Enter your email address and create a password, then tap “Sign Up”. You’ll receive a confirmation email with a link to verify your address.

If have forgotten your password, you can reset it in just a few steps:
  1. On the welcome screen, tap “Sign In”.
  2. Under the password field, tap “Forgot password?”
  3. Enter your email address and tap “Send Link“.
  4. You’ll receive an email with a link to reset your password.
Follow the link and make your new password.

To delete your account, follow these steps:
  1. Sign in to your account.
  2. Go to the More tab.
  3. Open the Account section.
  4. Tap “Edit“, then tap “Delete Account“ at the bottom of the screen.
  5. Type “delete” when prompted.
Please note: This action is permanent. Your data will be permanently deleted and cannot be recovered.
Templates

A template allows you to fill out a document by entering data into an automatically generated form. The form is built based on the tags you set.

You can use the following file formats:
  • Free plan: DOCX
  • Pro plan: DOCX, DOC, RTF, XLS, XLSX

  • File size limitations:
  • Free plan: 50 KB
  • Pro plan: 1 MB

  • Maximum tags per template:
  • Free plan: 5
  • Pro plan: 100
  • Tags in your file must comply with the following requirements:
    1. The tag name must start with a letter and may contain letters, numbers, underscores (_), periods (.) and dashes (-).
    2. It must be enclosed in curly brackets, for example: {fullName}.
    3. The maximum length of a tag name is 60 characters.

    To create a template, follow these steps:
    1. Prepare the document by adding tags to the text in the format {fullName}.
    2. Go to the Templates tab, tap the + button then enter the template name and an optional description. Select your prepared document and tap “Create“.
    3. Set the tags.

    You can set tags by accessing an existing template and tapping on “Template Tags”. Tags in the preview will be displayed as follows:
    • The selected tag will be underlined.
    • Unset variables will be highlighted in gray, while set tags will be highlighted in the party’s color.
    To set tags:
    1. Select the tag and tap “Edit”.
    2. Choose category fields.
    3. Select the specific field and formatting.
    4. Additionally, you can use a party if needed.
    Note: Formatting may depend on your phone’s language settings. For example, number representation as words, some date formats, and others.

    Form inputs are generated based on your set tags by using a unique combination of values: Category, Field, and Party. In most cases one such combination generates one input field, but for the number of Name field inputs, it depends on formatting.

    To start filling out a template, select the one you need and tap the “Fill Out” button. A form will be generated based on the tags you’ve set.
    Each screen corresponds to a specific party. You’ll enter data for the party before moving on to the next.
    Fields can be filled out manually or automatically by extracting data from the photo you’ve uploaded (available for documents like passport, driver’s license, identity card, residence permit). For this process, please ensure your photo is no larger than 10 MB.
    After all the parties are completed, you’ll see a screen where you can preview the generated document and save it.
    Note: You can highlight specific parties in the preview. To do this, tap the highlight icon above the document preview and select the parties you want to highlight.

    To edit a template, open the one you want to edit, tap “Edit”, make your changes, and tap “Save”.
    Note: If you update a template file, the previous tags will retain their settings. If tags have been added in the updated file, they will need to be set.

    To delete a template, open the one you want to delete, tap “Edit”, then tap “Delete Template”.

    The number of templates depends on your plan:
  • Free plan: 3
  • Pro plan: 100
  • Your daily filling limit, which is the total number of templates you can fill out each day, varies depending on your plan:
  • Free plan: 1
  • Pro plan: 30
  • Folders

    Use folders to organize your templates however would like. You can also fill out up to 5 templates at one time.

    You can create up to 100 folders.

    To create a folder, go to the Folders tab, tap the + button, enter the folder name, then tap “Create”.

    Form inputs are generated based on your set tags by using a unique combination of values: Category, Field, and Party. In most cases one such combination generates one input field, but for the number of Name field inputs, it depends on formatting.

    To fill out multiple templates at once, open the folder you want and tap the “Fill Out” button. A form will be generated for each template in the folder.
    Note: The maximum number of templates that may be filled out at one time is 5.
    Each screen corresponds to a specific party. You’ll enter all the data for one party before moving on to the next.
    Fields can be filled out manually or automatically by extracting data from the photo you’ve uploaded (available for documents like passport, driver’s license, identity card, residence permit). For this process, please ensure your photo is no larger than 10 MB.
    After completing all the forms, you’ll see a summary screen where you can:
    • Preview the generated documents
    • Select which documents to save
    • Download them individually or as a ZIP file
    Note: You can highlight specific parties in the preview by tapping the icon above the document and selecting the ones you want to highlight.

    To edit a folder, open the one you want to edit, tap “Edit”, make your changes, and tap “Save”.

    To add or remove templates, open the folder and tap “Select“. On the screen that appears, choose the templates you want to add or remove, then tap “Done“.

    To delete a folder, open the one you want to delete, tap “Edit”, then tap “Delete Folder”.
    Note: If you delete a folder, the templates inside will not be deleted.

    This daily filling limit for folders applies exclusively to the Pro Plan. Folders are unavailable to those without a Pro Plan. With the Pro Plan, your daily filling limit is 30 templates per day. This limit applies to the total number of templates you fill out, regardless of how they’re processed. This includes templates filled out individually as well as those filled out via folders, with the limit being a combined total across both methods.
    Parties

    With parties, you can use data from multiple participants in a template.
    For example, in a sales contract template, there are two tags: {sellerName} (seller’s name) and {buyerName} (buyer’s name). After creating and assigning the roles of “Seller” and “Buyer” to the corresponding tags, two screens with forms will appear while filling out the document: one for entering the seller’s information and the other, for the buyer’s.

    You can create up to 100 parties.

    To create a party, go to the More tab, tap Parties, then tap the + button, enter the party name and an optional description, choose a color, and tap “Create”.
    Note: The name and description will be displayed while filling out the form. The color is used in the preview. Tags will be highlighted with this color during configuration, as well as their values in the completed document preview.

    To edit a party, open the one you want to edit, tap “Edit”, make your changes, and tap “Save”.

    To delete a party, open the one you want to delete, tap “Edit”, then tap “Delete Party”.
    Fields

    Fields organize data by allowing you to set specific inputs such as dates, names, addresses, etc. from documents or fields you’ve created depending on the category selected. Based on the fields you select while set tags, a form is generated for filling out the document. You can use fields from document categories (Passport, Driver’s License, Identity Card, Residence Permit) or your own (My Fields). Fields from document categories can be filled out by uploading a photo of the document.

    The number of fields depends on your plan:
  • Free plan: 3
  • Pro plan: 300
  • To create a field, go to the More tab, tap My fields, then tap the + button. Enter the field name and an optional description, choose the type and default formatting. Optionally, set a default value, and tap “Create”.
    Note: The name and description will be displayed while filling out the form. The default value will be pre-filled in the form.

    To edit a field, open the one you want to edit, tap “Edit”, make your changes, and tap “Save”.

    To delete a field, open the one you want to delete, tap “Edit”, then tap “Delete field”.
    Statistics

    To view your statistics, go to the More tab, tap Statistics, then select the date range at the top of the screen.
    Note: The maximum date range is 1 month.

    You can view your activity within the app. You can see:
    • The total number of templates you have filled out.
    • The total number of scan credits you have used.
    Subscription & Credits

    All the advantages are listed in this table.
    Free Pro
    Supported file formatsDOCXDOCX, DOC, RTF, XLS, XLSX
    Number of templates3100
    Maximum template file size50 KB1 MB
    Tags per template5100
    Daily template filling limit130
    Number of custom fields3300
    Folders feature included
    Parties feature included

    Go to the More tab and select Upgrade Plan. Then choose a subscription period and tap "Continue".

    If you have an active subscription, go to the More tab and select Manage Subscription. This will open your subscription settings, where you can cancel or change your plan.

    Scan credits allow you autofill form fields instantly by uploading a document photo.

    Go to the More tab and select Scan Credits. From there, choose the credit pack that suits your needs and tap "Purchase".

    Scan Credit covers one attempt at recognizing and extracting data from a document photo. So, each time you upload a photo to autofill fields, one credit is used.

    Go to the More tab. Your remaining credits are displayed next to Scan Credits.

    All purchases are processed through the Apple App Store. We do not handle refunds directly. If you would like to request a refund, please follow Apple’s refund process:
    1. Open Apple’s “Report a Problem” page.
    2. Sign in with the Apple ID you used for your purchase.
    3. Select the item you want a refund for.
    4. Choose a reason and submit your request.
    Apple will review your request and inform you of the outcome.
    Privacy & Security

    Your data security is our top priority. Data is encrypted in-transit and at-rest. We utilize AES-256 encryption and other industry-standard security protocols to safeguard your data.

    We do not sell your personal information. However, we may share your data with trusted third-party service providers to help us operate the Service and provide essential app functionality, such as cloud infrastructure, analytics, and services for processing payments and managing subscriptions. These providers receive only the data necessary to perform their functions and are required to follow strict privacy and security standards.

    No, we don’t permanently save your output files. For efficiency and to facilitate their immediate delivery, these files are temporarily stored on our servers in an encrypted form. Once an output file is successfully sent to you, it’s immediately deleted from our servers. In the rare event that an output file can’t be sent (e.g., due to a connection issue), it’s automatically deleted after 5 minutes.
    Technical Issues

    Try closing and reopening the app. If the issue persists, make sure you’re using the latest version from the App Store. Still need help? Tap Contact us in the app to reach our support team.

    The app requires an internet connection to function fully. While you can browse the interface and access some sections, most features are disabled when offline.

    Try signing in with your email and password. If your email hasn’t been confirmed yet, the app will ask if the confirmation link needs to be re-sent.

    If the message explains what went wrong, follow the instructions shown. If the error prevents you from continuing, try restarting the app or checking your internet connection. If the issue persists, tap Contact us in the app for support.